Yuliyanti, Fitria (2026) ANALISIS PERAN KINERJA PEGAWAI SEBAGAI VARIABEL MEDIASI ANTARA PRAKTIK MANAJEMEN SUMBER DAYA MANUSIA DAN EFEKTIVITAS LAYANAN PADA KANTOR PENCARIAN DAN PERTOLONGAN SEMARANG. Thesis thesis, Universitas BPD.
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Abstract
This study aims to analyze the role of employee performance as a mediating variable in the relationship between human resource management (HRM) practices and service effectiveness at the Semarang Search and Rescue Office. This research employs a quantitative approach using a survey method. The respondents consist of all 143 employees of the Semarang Search and Rescue Office. Questionnaires were distributed offline in January 2026, and 99 questionnaires were returned and deemed valid for analysis, while the remaining questionnaires were not returned due to some employees being assigned to external duties. Data analysis was conducted using path analysis to examine both direct and indirect effects among variables. The results indicate that HRM practices have a positive and significant effect on employee performance and service effectiveness, and employee performance also has a positive and significant effect on service effectiveness. Furthermore, mediation analysis using the Variance Accounted For (VAF) method reveals that employee performance partially mediates the relationship between HRM practices and service effectiveness. These findings highlight that effective HRM practices enhance service effectiveness both directly and indirectly through improved employee performance.
| Item Type: | Thesis (Thesis) |
|---|---|
| Additional Information: | Penelitian ini bertujuan untuk menganalisis peran kinerja pegawai sebagai variabel mediasi dalam hubungan antara praktik manajemen sumber daya manusia (MSDM) dan efektivitas layanan pada Kantor Pencarian dan Pertolongan Semarang. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei. Responden penelitian adalah seluruh pegawai Kantor Pencarian dan Pertolongan Semarang yang berjumlah 143 orang. Kuesioner disebarkan secara offline pada bulan Januari 2026, dan sebanyak 99 kuesioner dinyatakan valid serta dapat diolah, sedangkan sisanya tidak kembali karena sebagian pegawai sedang melaksanakan dinas luar. Analisis data dilakukan menggunakan metode analisis jalur untuk menguji pengaruh langsung dan tidak langsung antarvariabel. Hasil penelitian menunjukkan bahwa praktik MSDM berpengaruh positif dan signifikan terhadap kinerja pegawai dan efektivitas layanan, serta kinerja pegawai berpengaruh positif dan signifikan terhadap efektivitas layanan. Selain itu, hasil uji mediasi menggunakan Variance Accounted For (VAF) menunjukkan bahwa kinerja pegawai berperan sebagai variabel mediasi parsial dalam hubungan antara praktik MSDM dan efektivitas layanan. Temuan ini menegaskan bahwa penerapan praktik MSDM yang efektif dapat meningkatkan efektivitas layanan baik secara langsung maupun melalui peningkatan kinerja pegawai. |
| Uncontrolled Keywords: | praktik MSDM, kinerja pegawai, efektivitas layanan, mediasi, AMO Theory |
| Subjects: | H Social Sciences > HB Economic Theory |
| Divisions: | Faculty of Law, Arts and Social Sciences > School of Management |
| Depositing User: | Wisudawan S2 |
| Date Deposited: | 15 Mar 2026 01:09 |
| Last Modified: | 15 Mar 2026 01:09 |
| URI: | http://eprints.stiebankbpdjateng.ac.id/id/eprint/3066 |
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