MEDIASI EFIKASI KOLEKTIF PADA PENGARUH KECERDASAN SOSIAL DAN KECERDASAN EMOSIONAL TERHADAP KINERJA LAYANAN (Study di RSUD dr. Soeselo Slawi Kabupaten Tegal)

NurWita Sari, Hastim (2024) MEDIASI EFIKASI KOLEKTIF PADA PENGARUH KECERDASAN SOSIAL DAN KECERDASAN EMOSIONAL TERHADAP KINERJA LAYANAN (Study di RSUD dr. Soeselo Slawi Kabupaten Tegal). Other thesis, STIE BANK BPD JATENG.

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Abstract

ABSTRACT This research aims to test the influence of social intelligence, emotional intelligence and collective self-efficacy on service performance, the influence of social intelligence and emotional intelligence on self-efficacy, test the mediating role of collective self-efficacy on the influence of social intelligence and emotional intelligence on service performance. The population in this study was all employees of Soeselo Slawi Hospital, Tegal Regency, totaling 450 employees using a purposive sampling technique, the sample size was 100 respondents. Analysis uses partial least squares (PLS) with the smartPLS analysis tool. The results of this research, social intelligence, emotional intelligence and collective self-efficacy have a significant positive effect on service performance, social intelligence and emotional intelligence have a significant positive effect on collective self-efficacy. Collective self-efficacy mediates the positive influence of social intelligence and emotional intelligence on service performance. The implications of this research contribute to knowledge by integrating social intelligence and emotional intelligence and collective self-efficacy with service provider performance and its dimensions in one framework. Keywords: social intelligence, emotional intelligence, collective self-efficacy, service performance

Item Type:	Thesis (Other)
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	Faculty of Law, Arts and Social Sciences > School of Management
Depositing User:	Wisudawan S2
Date Deposited:	07 Sep 2024 05:10
Last Modified:	07 Sep 2024 05:10
URI:	http://eprints.stiebankbpdjateng.ac.id/id/eprint/2179

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