Solichin, Solichin (2024) Kualitas Layanan Internal Sebagai Pendorong Kepuasan Kerja, Komitmen Organisasional dan Kinerja Pegawai. Other thesis, STIE Bank BPD Jateng.
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DAFTAR PUSTAKA Solichin.pdf Download (269kB) |
Abstract
The research objective is to analyze internal service quality as a driver of job satisfaction, organizational commitment and employee performance. The population in this research is all 45 employees of the Kendal Regency Planning, Research and Development Agency. Sampling in this research uses the census technique, namely a sampling technique where all members of the population will be taken as samples. So the number of samples is 45. The results of this research are that internal services influence job satisfaction. Internal services influence organizational commitment. Internal services influence employee performance. Job satisfaction influences employee performance. Organizational commitment influences employee performance. Internal services influence employee performance which is mediated by job satisfaction. Internal services influence employee performance which is mediated by organizational commitment
| Item Type: | Thesis (Other) |
|---|---|
| Additional Information: | Tujuan penelitian yakni menganalisis kualitas layananan internal sebagai pendorong kepuasan kerja , komitmen organisasioanal , dan kinerja pegawai. Populasi dalam penelitian ini adalah seluruh pegawai Badan Perencanaan, Penelitian dan Pengembangan Kabupaten Kendal sebanyak 45. Pengambilan sampel pada penelitian ini menggunakan teknik sensus yaitu teknik pengambilan sampel dimana seluruh anggota populasi akan diambil sebagai sampel. Sehingga jumlah sampel adalah 45. Hasil penelitian ini yaitu layaanan internal berpengaruh terhadap kepuasan kerja. Layanan internal berpengaruh terhadap komitmen organisasional. Layanan internal berpengaruh terhadap kinerja pegawai. Kepuasan kerja berpengaruh terhadap kinerja pegawai. Komitmen organisasional berpengaruh terhadap kinerja pegawai. Layanan internal berpengaruh terhadap kinerja pegawai yang dimediasi oleh kepuasan kerja. Layanan internal berpengaruh terhadap kinerja pegawai yang dimediasi oleh komitmen organisasional |
| Uncontrolled Keywords: | layanan internal |
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Faculty of Law, Arts and Social Sciences > School of Management |
| Depositing User: | Wisudawan S2 |
| Date Deposited: | 07 Mar 2024 08:11 |
| Last Modified: | 07 Mar 2024 08:11 |
| URI: | http://eprints.stiebankbpdjateng.ac.id/id/eprint/1845 |
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