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PUTRI, CRISNA KUSUMA and Atiningsih, Suci (2021) PENGARUH TOTAL QUALITY MANAGEMENT (TQM) PRACTICES DAN KNOWLEDGE MANAGEMENT PROCESSES TERHADAP KINERJA ORGANISASI PT POS INDONESIA (PERSERO) WILAYAH REGIONAL VI PUSAT SEMARANG. Other thesis, STIE Bank BPD Jateng.