Sari, Erica Octaviana (2012) Analisis Pengaruh Kualitas Pelayanan Terhadap Tingkat Keputusan Nasabah Pada Bank Jateng Capem Metro Peterongan Semarang. Other thesis, STIE Bank BPD Jateng.
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M.12.12. ERICA OCTAVIANA SARI (1M081263).pdf Download (1MB) |
Abstract
This research aims to examine the effect tangibles,empthy, reliabillity, responsiveness, and assuranceon the customer satisfaction of Bank Jateng Capem Metro Peterongan Semarang. Population of this research is customer of Bank Jateng Capem Metro Peterongan Semarang with total of 100 sample using accidental method. Data analysis technique uses classic assumption test (multicolinierity test, autocorrelation test, heteroscedasticity test, and normality test), godness of fit model and multiple regression analysis. The result of this research indicate that all the variables have a ignificant effect on customer satisfaction. With a significat level, tangibles as 0,022; empathy as 0,046; reliabillity as 0,021; responsiveness as 0,047; dan assurance as 0,001.
| Item Type: | Thesis (Other) |
|---|---|
| Uncontrolled Keywords: | Tangibles, Empathy, Reliabillity, Responsiveness, Assurance, and customer satisfaction. |
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HB Economic Theory |
| Divisions: | Faculty of Law, Arts and Social Sciences > School of Art |
| Depositing User: | Magang Magang Siswa |
| Date Deposited: | 20 Feb 2024 02:58 |
| Last Modified: | 20 Feb 2024 02:58 |
| URI: | http://eprints.stiebankbpdjateng.ac.id/id/eprint/1730 |
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